FAQ
WHAT DOES "OPEN PARCEL - LEAVE THE PARCEL OPEN FOR FURTHER SHOPPING MEAN?
THIS IS NOT SHIPMENT FEE
Please only select this option if you would like us to keep your parcel open for further shopping to avoid paying multiple shipping fees. Shipping fee must be added when you decide that you want us to close and ship your parcel.
SIZE GUIDE - HOW WE TAKE THE MEASURMENTS?
The measurements in our size guides are the real measurements of each individual product. To order the right size, you can compare the measurements with your existing clothes.
MY ORDER IS NOT GOING THROUGH! WHAT'S GOING ON?
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.
WHEN WILL MY ORDER SHIP?
Most orders ship within 2-3 business days of purchase unless a specific ship date is indicated on the product. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a launch will ship within 5 business days.
OOPS I NEED TO CHANGE SOMETHING ON MY ORDER?
If you need to change or cancel your order, please contact us ASAP at lamamastyle@yahoo.com. Include your order number and “Change to Order” in the subject line.
I JUST PLACED AN ORDER ON LAMAMASTYLE.COM. CAN I ADD SOMETHING ELSE?
We cannot add items to an existing order. Please place a new order for the item and contact us ASAP at lamamastyle@yahoo.com. We’ll be happy to consolidate shipping items together.
JUST ORDERED A NEW ITEM BUT MY ORDER IS TAKING LONGER THAN NORMAL. IS THERE AN ISSUE?
Orders placed during new collection launches may take longer than usual to process and prepare to ship, due to high volume. We do our best to deliver within the delivery time indicated on each individual product and will inform you if we cannot meet the delivery date.
WHERE IS MY ORDER CONFIRMATION?
As soon as your order ships, you should receive an email confirmation to the email address you entered on your order. If you did not receive an email, please check your junk folder and add lamamastyle@yahoo.com to your safe sender list.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept the following payment providers: American Express, Visa, MasterCard, Paypal, Apple Pay, Google Pay.